Replacement and Refund Policy

Thumpas Pet Supplies takes customer satisfaction very seriously, as a result we will provide a 30 day money back guarantee on purchases (less postage costs) provided the product is returned in the original condition it was received. This means in original packaging with all manuals, warranty cards and parts included (cords, attachments, batteries).

Where an item is being returned because the customer has changed their mind, the customer must pay return postage. However if the item is damaged on receipt, does not work or is not as described, Thumpas will pay return postage costs.

To organise a return please contact us via sales@thumpaspetshowsupplies.com.au. If you are reporting damaged goods received, not as described or not working / missing parts, please send photos with your initial email in order to avoid any delays in processing refunds or replacements.

You will be given the option of a replacement or refund.

Returns can be sent to Thumpas Pet Supplies, PO Box 3221, Unley SA 5061.

Once we receive your returned items, we will inspect the item(s) to ensure they are returned in the unused, original condition. If there are no issues we will immediately process the replacement product be sent to your or refund of the purchase price only (postage costs are not refundable).

Your refund will be processed using the original tender type. If you paid by bank deposit, in order to avoid delays in paying refunds please send your account number at your earliest convenience.

Contact us at sales@thumpaspetshowsupplies.com.au if you have any questions or concerns.